How can we help?
Reach out directly or fill in the form below. We typically respond within one business day.
Email us directly
contact@mthd.mediaFor general questions, billing, or anything else, email is the easiest way to reach us.
Response time
We aim to answer every support request within one business day.
Quick answers
When am I billed?
A one-time $250 onboarding fee is due before work starts. After that, you're billed on the 1st of each month, with the first month paid upfront.
I want a change to a post
Every deliverable comes with one revision round. Reply to the draft with what you'd like changed. If you need more than that, we'll work something out at an hourly rate.
Changing or cancelling your plan
Just tell us. Plan changes take effect on the first day of the following month, and cancelling takes 30 days notice. There's no annual contract and no exit fee.
Removing our access
We're added to your accounts as a partner, so you never share a password. You can remove our access yourself at any time through Meta Business Suite, TikTok, or YouTube.
More questions? The FAQ covers contracts, platforms, and billing in more detail.