How can we help?
Reach out directly or fill in the form below. We typically respond within one business day.
Email us directly
contact@mthd.mediaFor general questions, billing, or anything urgent, email is the fastest way to reach us.
Portal issues
If you're having trouble accessing the client portal, signing in, or viewing your content, include your email address in the form so we can look up your account.
Go to the portal →Response time
We aim to respond to all support requests within one business day. For existing clients, urgent matters can be raised through the portal chat.
Sign-in problems you can fix in a minute
The portal has no password. You enter your email, we send a one-time sign-in link, and clicking it logs you in. Most access problems come down to one of these four things.
The email never showed up
Check spam and promotions first, since the link arrives from an automated sender. If it is genuinely missing after a couple of minutes, request it again. Only the newest link works, so if two arrive, use the most recent one.
The link expired or was already used
Sign-in links are single use and time limited, which is what keeps a forwarded email from becoming an open door to your account. Requesting a fresh link from the portal takes a few seconds and always works.
It signed you straight back out
Open the link on the same device and browser you requested it from. Tapping it from a desktop mail client when you asked for it on your phone breaks the session it was issued against, and you land back on the sign-in screen.
It says your account is not set up
That means the email you used is not attached to a client account yet. It is usually a second address, like a personal inbox instead of the one on your invoice. Try the address we invoice, or request access and we will link it for you.
Still stuck? Use the form above and include the exact email address you tried, so we can look up the account instead of guessing.